Of course, you can!

• Cyprus:
• During normal season (i.e. for full priced items) we provide exchanges, up to 20 calendar days from the order date. You can exchange your item with something which costs the same or more than the item you wish to return. If the return is not made within the period of 20 calendar days from the day of the order or if any other conditions for returns are not fulfilled (see section 3), we have the right not to accept the return of products. All exchange expenses are borne by the customer.
• You can also exchange your item in any of our physical stores in Cyprus.
• During sales period or promotional sales, we provide exchanges, up to 10 calendar days from the order date. You can exchange your item with something which costs the same or more than the item you wish to return. If the return is not made within the period of 10 calendar days from the day of the order or if any other conditions for returns are not fulfilled (see section 3), we have the right not to accept the return of products.All exchange expenses are borne by the customer.
• Greece, EU Countries & Non-EU Countries:For orders from countries apart from Cyprus, all exchange expenses are borne by the customer. You can proceed with an exchange within14 calendar days from the order date. You can exchange your item with something which costs the same or more than the item you wish to return. If the return is not made within the period of 14 calendar days from the day of order or if any other conditions for returns are not fulfilled (see section 3), we have the right not to accept the return of products.

During sales period or promotional sales, we are not responsible to cover any exchange expenses either.

Send us an email at [email protected] informing us the exchange you wish to perform. Please ensure you provide us with the following:

• Your personal details (name, telephone number, and delivery address)
• Order number
• The details of the product you wish to return (code, colour and size)
• The details of the product you wish receive (code, colour and size)

Cyprus

• Send us the undesired item within 1-2 working days of arranging the exchange with us.
• Send the undesired item to Geniki Taxidromiki point in Paphos, or the ACS Dikastiria point in Paphos by providing the following contact details:

Dream Pink

+357 99243555       

The customer is responsible to cover any return fees.

Once we receive the undesired item, we will proceed with the new product delivery within 5 working days. The amount of €5 will be charged to the customer for delivery purposes. We will email you a new tracking number once the package is dispatched.

Greece, EU Countries

You can send the undesired items with a courier company of your choice. In this case, we are not responsible to cover any delivery fees or import taxes and you will be solely responsible for the secure delivery to us within the agreed timeframe.

The undesired item(s) should be sent to the following address:

Dream Pink

16 Neofytou Nikolaidi

8011, Paphos

Cyprus

Tel: 00 357 99243555

The undesired item(s) must be unused and in their initial state and condition (i.e. not worn, damaged, dirty etc.) and in their original packaging. In case these terms are not met, the exchange will not be accepted. We highly recommend that the below instructions are followed when trying on the purchased items:

• Clothing: Do not wear it for personal use, take care of your make up and deodorant.
• Shoes: Try them on a carpet
• Swimwear: Try them while wearing your underwear and do not remove the hygiene protective sticker.

Fill in the Return Order Form (found online here). Please ensure that the form includes the correct contact details. In case you insert inaccurate contact details, we are not responsible for the unsuccessful completion of your exchange.

Important note: The item will be exchanged at the price currently sold in store / online during the official sales period.

If you are in Cyprus, we will be happy to assist you, within 14 calendar days of ordering your order, in our physical store in Paphos and find what suits you best!

All you will need is your receipt and the undesired item in its initial state and condition.

In case you wish to return a product and obtain a coupon voucher, please call us at +00 357 99243555 or send us an email to [email protected] stating the following:

• Your personal details (name, telephone number and email)
• Order number
• The details of the product you wish to return (code, colour and size)

Fill in the Return Order Form (found online here). Please ensure that the form includes the correct contact details. In case you insert inaccurate contact details, we are not responsible for the unsuccessful completion of your return.

The customer is responsible to cover any return fees.

Please see Section 3 for all the information needed regarding the delivery procedure.

We are not responsible for the returned order until it reached us.

You will be notified via email upon receipt of the returned item. This email will also include a unique coupon voucher code and its value will reflect the current price of the returned item sold in store / online.

The coupon voucher code will be valid for 30 calendar days from the date issued and can only be redeemed online through our e-shop.

We are only offering refunds in case you receive a damaged item.

Although, all our items pass a quality check before we send them to you and are photographed, in case you receive a faulty item, just email us and we will sort out the rest.

Please call us at +00 357 99243555 or send us an email to [email protected] stating the following:

• Your personal details (name, telephone number and email)
• Order number
• The details of the damaged product (code, colour and size)

Fill in the Return Order Form (found online here), attaching a photo of the damaged item.

Once we receive the damaged item, we will offer you a refund. This will be processed within 3-5 working days.

Unfortunately, no. Items purchased at a discount can only be exchanged with other items on sale. Please note that the exchange will reflect the current price of the returned item sold in store / online during the official sales period.

Returns of items on sale should be completed within 7 calendar days from the day you have ordered your order. If the return is not made within the period of 7 calendar days from the day of the order or if any other conditions for returns are not fulfilled, we have the right not to accept the exchange of the products.

The customer is responsible to cover any return fees.

In addition, products from the OUTLET section can not be exchanged.